Q: Do you cover Import Taxes & Duties?

Infraredi covers all import taxes &amp; duties for the following countries: <ul> <li>Canada</li> <li>United States</li> <li>United Kingdom</li> <li>Australia</li> <li>New Zealand</li> </ul> For those customers in these countries, the fee will typically be sent directly to the customer to pay, however, Infraredi will provide a full refund of this fee once the customer sends us the receipt. Unfortunately Infraredi are unable to make this payment for the customer as customs require the customers mobile number to verify the order. This is why the customer is asked to make payment and Infraredi will then refund this amount in full as soon as we have the receipt. If you're located outside of the countries listed above, unfortunately Infraredi are unable to cover the cost of import fee's imposed by your country. This is due to the high percent of import fee's charged by certain countries. We will still provide free express shipping to your country, but will not be liable to cover the cost of import fees. Please note: If the customer doesn't make payment of the import tax within the first 10 days, customs may return the device to the original shipping destination. If this occurs, the customer will be responsible to pay for the return shipping costs.

Question 1

Does Red & Infrared Light Therapy Work Through Clothes?

Accepted Answer

Yes and no. Red Light therapy does not penetrate through clothing or bandages as it visible to the eye. However near infrared light, which is invisible to the eye, will penetrate through clothes and many bandages and dressings.

Question 2

What Is The Difference Between Red Light & Infrared Light Therapy?

Accepted Answer

The difference between the two is that red light is clearly visible to the eye and at 660nm is absorbed externally by skin tissue, leading to increased collagen production and faster skin healing. Near infrared light is 850nm and is invisible to the human eye. It penetrates deeper into tissue, leading to increased muscle recovery, reduced joint pain and energy production.

Question 3

How Often Do I Need To Use Red Light Therapy?

Accepted Answer

We recommend daily use for 10-20 minutes, for at least four weeks.

Question 4

Do I Have To Wear Eye Protection?

Accepted Answer

We do recommend using goggles when using the device. Every device comes with a pair of adjustable goggles for your convenience.

Question 5

How Much Is Shipping?

Accepted Answer

We provide free shipping via DHL Express. The shipping times are usually between 5-10 days, even with the current Covid-19 delays.

Question 6

Do you cover Import Taxes & Duties?

Accepted Answer

Infraredi covers all import taxes & duties for the following countries:

Canada
United States
United Kingdom
Australia
New Zealand

For those customers in these countries, the fee will typically be sent directly to the customer to pay, however, Infraredi will provide a full refund of this fee once the customer sends us the receipt. Unfortunately Infraredi are unable to make this payment for the customer as customs require the customers mobile number to verify the order. This is why the customer is asked to make payment and Infraredi will then refund this amount in full as soon as we have the receipt.

If you're located outside of the countries listed above, unfortunately Infraredi are unable to cover the cost of import fee's imposed by your country. This is due to the high percent of import fee's charged by certain countries. We will still provide free express shipping to your country, but will not be liable to cover the cost of import fees.

Please note: If the customer doesn't make payment of the import tax within the first 10 days, customs may return the device to the original shipping destination. If this occurs, the customer will be responsible to pay for the return shipping costs.

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