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General questions about Red Light Therapy, Shipping, Warranty & More
What is Red Light Therapy?
Infrared and red light is an innovative therapy that has been trialed clinically for the management of patients with acute or chronic pain and many other conditions. Essentially the therapy uses two particular wavelengths of light that are delivered to sites of the body that require healing. Infrared and red light therapy provides power to your cells by creating ATP. A light therapy device like an Infraredi device delivers red & near infrared wavelengths directly to your body with LEDs. These wa
How Often Do I Need To Use Red Light Therapy?
This depends on the condition you are treating and whether you are using infrared or red light therapy. For most conditions, daily use for at least four weeks is recommended. Please head to our blog for a more in depth answer.
What Is The Difference Between Red Light & Infrared Light Therapy?
The difference between the two is that red light is clearly visible to the eye and at 660nm is absorbed externally by skin tissue, leading to increased collagen production and faster skin healing. Near infrared light is 850nm and is invisible to the human eye. It penetrates deeper into tissue, leading to increased muscle recovery, reduced joint pain and energy production.
Do I Have To Wear Eye Protection?
Eye protection is not necessary, goggles just make the sessions comfortable for you. Red light has never been shown to be harmful to eyes.
How Much Is Shipping?
Free! We cover the cost of Express Shipping to Australia & New Zealand.
Does Infraredi Devices Come With A Warranty?
Yes, we offer a 2 year warranty on all our Infraredi light therapy devices.
Can I Get Sunburnt From Red Light Therapy?
No, there is no UV in red or near infrared light therapy. In fact, red light therapy is quite beneficial in healing a sunburn.
How Does Red Light Therapy Work?
Red Light therapy works by enhancing ATP energy production which increases collagen, reduces oxidative stress, increases muscle recovery, speeds up healing and reduces inflammation. Please check out our blog posts to see how it can help you!
Does Red & Infrared Light Therapy Work Through Clothes?
Yes and no. Red Light therapy does not penetrate through clothing or bandages as it visible to the eye. However near infrared light, which is invisible to the eye, will penetrate through clothes and many bandages and dressings.
What Is Your Return Policy?
We have a 30 day money back guarantee! The item must be returned in perfect working condition and the customer will be will responsible for the shipping cost.
How Do I Track My Order?
Once your order has been shipped, you will receive an email with your tracking and shipping information.
What is the shipping timeframe?
Your order will be delivered within 7-10 business days including processing time.